Terms of service

RENOVATEHQ — TERMS & CONDITIONS

Last updated: 3 September 2026

These Terms & Conditions govern the use of the RenovateHQ website and the purchase of products from RenovateHQ.

Throughout these Terms & Conditions, “RenovateHQ”, “we”, “us” and “our” refer to RenovateHQ. “You” and “your” refer to the customer or visitor using our website.

By using our website or placing an order with RenovateHQ, you agree to these Terms & Conditions. Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.

1. ABOUT RENOVATEHQ

RenovateHQ is an online retailer of furniture, lighting, home accessories, mirrors, garden products and related home and interior products.

Our website is operated using the Shopify e-commerce platform.

You can contact us at:

RenovateHQ

Ewelme

Wallingford

OX10 6AA

United Kingdom

Email: support@renovatehq.co.uk

Further contact information is available on our Contact Us page.

2. USING OUR WEBSITE

You may use our website for lawful personal and household purposes.

You must not misuse our website, attempt to gain unauthorised access to it, introduce malicious software, interfere with its operation or use it for fraudulent or unlawful purposes.

We may update, modify or temporarily suspend parts of the website where reasonably necessary for maintenance, security or operational purposes.

3. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, specifications, photographs, dimensions, prices and availability shown on our website are accurate.

Product colours and appearance may vary slightly depending on lighting, photography and the screen or device being used.

Where dimensions are provided, customers should check that the product is suitable for their intended location before ordering.

We may update product information where necessary and may discontinue products without notice.

Nothing in this section affects your statutory rights. Goods supplied by RenovateHQ must be as described, of satisfactory quality and fit for purpose where required by UK consumer law.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Stock information is updated using information provided through our inventory and supplier systems. Although we take reasonable steps to keep availability accurate, occasionally an item may become unavailable after an order has been placed.

If we are unable to supply an ordered product, we will contact you as soon as reasonably possible and provide an appropriate solution, which may include cancellation and a full refund for the unavailable product.

We will not substitute a materially different product without your agreement.

5. PRICES

All prices displayed on RenovateHQ are in Pounds Sterling (GBP).

Prices displayed to consumers include VAT where applicable.

The price you pay will be the price displayed at checkout when you place your order, subject to correction of obvious pricing errors as described below.

Where UK Mainland delivery is advertised as free, no standard delivery charge will be added for eligible UK Mainland addresses.

Any additional delivery charge that applies to a particular destination or service will be clearly communicated before the order is completed.

6. PLACING AN ORDER

When you place an order through RenovateHQ, you are making an offer to purchase the products in your basket.

After placing your order, you will receive an electronic acknowledgement confirming that we have received it.

A contract between you and RenovateHQ is formed when we accept your order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

a product is unavailable;
payment cannot be authorised;
there has been an obvious pricing or product-information error;
delivery cannot reasonably be made to the supplied address; or
we reasonably suspect fraudulent or unlawful activity.

If payment has already been taken for an order that we subsequently cannot accept, the appropriate amount will be refunded.

7. PAYMENT

Payment must be made using one of the payment methods available at checkout.

Payments are processed securely through our authorised payment providers. RenovateHQ does not require customers to send payment-card details directly by email.

You must provide accurate billing and payment information when placing an order.

8. DELIVERY

We deliver to eligible UK addresses in accordance with our Shipping Policy.

Standard UK Mainland delivery is free where stated on our website.

Estimated delivery times are displayed on relevant product pages and/or during the ordering process.

Where a product states an estimated delivery time such as 3–5 working days, this is an estimated delivery period and may vary where circumstances outside our reasonable control affect delivery.

We will take reasonable steps to deliver your order within the stated or agreed timeframe and will contact you if we become aware of a significant delay.

Delivery requirements can vary depending on the size, weight and nature of the product.

Full delivery information is available in our Shipping Policy, which is accessible from the footer of our website.

9. RISK AND OWNERSHIP

Responsibility for the goods passes to you when the goods are delivered into your physical possession, or to a person identified by you to receive them.

Ownership of the goods passes to you once we have received payment in full.

Nothing in this section limits any rights you have under UK consumer law.

10. CANCELLING AN ONLINE ORDER

For most products purchased online, consumers have the legal right to change their mind and cancel their order within 14 days after receiving the goods, subject to applicable exclusions under UK law.

You do not need to provide a reason for exercising this statutory cancellation right.

If an order contains multiple goods delivered separately, the cancellation period normally begins after the final relevant item has been received.

To exercise your right to cancel, contact us clearly stating that you wish to cancel your order.

Email: support@renovatehq.co.uk

After notifying us of cancellation, goods should normally be returned within the period required by applicable UK consumer law.

Certain products may be excluded from the statutory right to cancel, including goods made to your specifications or clearly personalised, and other categories excluded by law.

Full instructions and conditions are contained in our Refund Policy, accessible from the footer of our website.

11. RETURNS AND REFUNDS

Our returns and refund procedures are explained in our Refund Policy.

Where you exercise a statutory right to cancel an eligible online purchase, refunds will be processed in accordance with UK consumer law.

Where applicable, refunds will normally be made using the original payment method unless otherwise agreed.

If goods are faulty, damaged, not as described or otherwise fail to conform to the contract, you may have additional rights under the Consumer Rights Act 2015.

Your statutory rights are not affected by our Refund Policy or these Terms & Conditions.

12. DAMAGED, FAULTY OR INCORRECT GOODS

Please inspect your order after delivery and contact us promptly if an item arrives damaged, faulty or incorrect.

Contact:

support@renovatehq.co.uk

Please provide your order number and, where appropriate, photographs or other information that helps us understand the issue.

We will assess the matter and provide the appropriate remedy in accordance with your rights under UK consumer law.

Nothing in this section limits your statutory rights.

13. OBVIOUS PRICING OR INFORMATION ERRORS

We take reasonable care to ensure prices and product information are accurate.

Occasionally, an obvious error may occur.

If we discover an obvious pricing or product-information error before accepting your order, we may contact you to give you the option of proceeding using the correct information or cancelling the order.

If we cannot contact you where this is necessary, we may cancel the affected order and refund any payment already made.

We will not use this provision to avoid honouring a legitimate advertised price merely because we subsequently decide that the price was commercially unfavourable.

14. PROMOTIONS AND DISCOUNTS

From time to time we may offer promotional prices, discount codes or other special offers.

Additional conditions may apply to individual promotions and will be communicated with the relevant offer.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

Promotions do not affect your statutory consumer rights.

15. OUR RESPONSIBILITY TO YOU

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable when the contract was formed.

Because RenovateHQ supplies products to consumers for private use, we are not responsible for business losses such as loss of profits, revenue, business opportunities or business interruption arising from products purchased primarily for commercial purposes.

Nothing in these Terms affects your statutory consumer rights.

16. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delays or failure to perform our obligations where caused by circumstances outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimise its effect and will contact you where appropriate.

Your statutory rights, including rights relating to significant delivery delays where applicable, remain unaffected.

17. INTELLECTUAL PROPERTY

The RenovateHQ website, branding, layout and original content are protected by applicable intellectual-property laws.

Certain product images, descriptions, trademarks and other materials may belong to manufacturers, suppliers, Shopify or other third parties and are used under applicable permissions or rights.

You may use our website for personal, non-commercial shopping purposes.

You must not reproduce, commercially exploit or redistribute protected RenovateHQ content without permission from the relevant rights holder.

18. THIRD-PARTY SERVICES

Our website may use services provided by third parties, including payment processors, delivery providers, analytics providers and e-commerce technology providers.

Where you interact with a third-party service, additional terms or privacy policies may apply.

Links to third-party websites are provided where useful, but RenovateHQ is not responsible for the content or operation of websites that we do not control.

19. SHOPIFY

RenovateHQ uses Shopify to provide the technology supporting our online store.

Purchases made through the RenovateHQ website are transactions between you and RenovateHQ. Shopify provides the e-commerce platform but is not the retailer selling RenovateHQ products to you.

20. PERSONAL INFORMATION AND PRIVACY

We process personal information in accordance with our Privacy Policy, which is accessible from the footer of our website.

Our Privacy Policy explains what personal information we collect, why we collect it, how it is used and shared, and your applicable data-protection rights.

Our website and online store use Shopify and other service providers to provide services including website hosting, payment processing, analytics and order fulfilment.

21. REVIEWS AND CUSTOMER CONTENT

Where customers are permitted to submit reviews or other content, the information submitted must be truthful and must not contain unlawful, abusive, defamatory or infringing material.

We may moderate or remove content where reasonably necessary to comply with law, protect other users or maintain the integrity of our website.

Submitting a review does not transfer ownership of your content to RenovateHQ, but you grant us permission to display and use the review in connection with our website and marketing, subject to applicable law.

22. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable law.

The latest version will be published on this page.

Changes will not retrospectively remove rights that have already arisen under an existing consumer contract.

23. GOVERNING LAW

These Terms & Conditions and contracts between you and RenovateHQ are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and rights relating to the courts available to you under applicable law.

Nothing in these Terms removes any mandatory consumer rights available to you.

24. CONTACT US

Questions about these Terms & Conditions, an order or our products can be sent to: