Shipping policy

Shipping Information
At RenovateHQ, we work with trusted UK suppliers to deliver carefully selected furniture, lighting, home accessories, garden products and tools directly to your door.
This allows us to offer a wide range of quality products without compromising on service.

Delivery Times
Most orders are dispatched within 1–3 working days.
Delivery times vary depending on the product and courier, but most UK mainland deliveries arrive within 3–5 working days.
Larger furniture and pallet deliveries may take slightly longer. Where applicable, the courier will contact you to arrange a convenient delivery date.

Delivery Charges
Standard delivery is free to eligible UK mainland addresses.
We unfortunately do not deliver to Scottish Highlands, Scottish Islands, Northern Ireland, the Isle of Man, the Isle of Wight, the Channel Islands and other offshore locations.
Where an additional delivery charge applies, we will contact you before dispatch to confirm the available options.

Tracking Your Order
Where tracking is available, you’ll receive confirmation once your order has been dispatched so you can follow its journey.
Some larger furniture deliveries may be arranged directly by the courier and may not include live tracking.

Receiving Your Order
Please inspect your order as soon as it arrives.
If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible and include photographs where possible. This allows us to investigate and resolve the issue with our supplier or courier promptly.

Multiple Deliveries
If your order contains products from different suppliers or warehouses, your items may arrive separately.
You won’t be charged additional delivery costs simply because your order is sent in multiple shipments.

Questions?
If you have any questions about delivery before placing your order, please contact our customer support team:
support@renovatehq.co.uk